PTC products

If you have a Pyramid product in the EU that requires calibration or repair, you must obtain a Return Material Authorisation (RMA) number before returning it to our service centre. Call us or email with details of your product type, serial number and a fault description and we shall issue the RMA together with details of where to send the product, text for shipping documentation and any special packaging required.

If your product is still under warranty, we can arrange a collection. If the product is out of warranty, we shall require a purchase order number to cover the repair and testing costs.

If you obtained your Pyramid product though one of our partners, please contact them directly for service support.

Contacts for service :

Pyramid Technical Consultants Europe, Ltd.
Suite 3, Unit 6-7 Henfield Business Park
Shoreham Road, Henfield BN5 9SL, UK

Tel: +44 1273 492001 (UK)

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