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PTC products

If you have a Pyramid product in Europe that requires calibration or repair, you must obtain a Return Material Authorisation (RMA) number before returning it to our UK service centre. Call us or email with details of your product type, serial number and a fault description and we shall issue the RMA together with details of where to send the product, text for shipping documentation and any special packaging required. If the product is out of warranty, we shall require a purchase order number to cover the repair and testing costs.  If you choose to have your product fully re-qualified, you may choose to purchase new warranty.

If you have general questions about your product you can post your question directly to the Pyramid Service Desk: 

Pyramid Service Desk

If you obtained your Pyramid product though one of our partners, please contact them directly for service support.

Contacts for service in Europe:

Pyramid Technical Consultants Europe, Ltd.
The Barn First Floor Office
Golden Square
Henfield BN5 9DP, UK

Email: support@ptcusa.com
Tel: +44 1273 492002 (UK)

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